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Service network

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Service network

Service Team

Production Department: Mainly responsible for production planning and arrangement, raw materials and inventory management, product assembly and manufacturing, equipment maintenance, finished product inspection and installation, continuous optimization of production processes and processes, improve product quality and production efficiency. The production department is an important link in ensuring product quality and delivery cycle, and plays a key role in the operation of the entire company.

生产部

Quality Control Department: With 24 meticulous inspection processes and standards, make sure there is no any defect before we ship the cargo. A dedicated team of professionals rigorously oversees the process to ensure that product quality and performance consistently meet our stringent standards, thereby earning customer trust.

质量控制部

Product Department: The Product Department is responsible for market research, product design, assistance with production management and sales support to ensure that products meet market needs and remain competitive, while providing solutions according to customer needs.

产品部

R&d Department:  R&D department focuses on technological innovation and the development of new products. It is responsible for improving existing technologies, developing new features, and enhancing product performance to ensure the company's technological leadership in the industry.

研发部门

Production Material Control Department: Production Material Control Department is primarily responsible for production planning and material control. Its work typically includes formulating production plans, managing material inventory, coordinating production schedules, and ensuring the rational allocation of production resources to support the production and delivery of LED displays.

商务部

Engineer Team: LEDFUL engineering team is a professional technical team with rich industry experience and technical capabilities, able to provide customers with high-quality customized solutions. Team members include hardware engineers, software engineers, structure engineers, and project management personnel, all dedicated to meeting various different needs of customers.

技术部

Sales Department: LEDFUL sales engineer team prioritizes providing high-quality service and support to customers, responsible for market expansion, customer management, product promotion, contract signing, market research and feedback, and after-sales support coordination.

销售部

Marketing Department: The marketing and operations department plays an important role in driving the company's business growth and enhancing brand influence, mainly responsible for market research and analysis, brand building and promotion, sales support, data analysis and reporting, and market operations.

市场部

Finance Department: The finance department ensures the financial health and sustainable development of the company, mainly responsible for fund management, financial statement preparation, tax management, cost accounting, auditing and internal control, payroll management, compliance supervision, financial analysis, and decision support, etc.

财务部

After-sales Department: After-sales Department is mainly composed of key personnel from the sales engineers, engineering team, quality control department, and production department, who handle customer complaints in a timely and efficient manner.

售后部门

Service Network

LEDFUL has a global coverage network. As of December 2024, we have sold to over 108 countries and regions, helping our clients achieve over 9,600 successful LED display cases. We have many partners across major continents who can also provide local services such as installation, debugging, and maintenance.

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Australia
Australia is one of our main markets, where we have important partners in Sydney, Melbourne, Brisbane, Perth, etc., holding significant positions in the casino, hotel, and retail industries. We have a relatively deep understanding of the Australian market, enabling us to provide a sound service system and in-depth cooperative relationships.
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Americas
The United States, Mexico, and Canada are our main markets for cooperation in the Americas. In addition, we have partners in most countries and regions of Central America, and we have successful cases in South America, including Venezuela, Brazil, Peru, Argentina, Uruguay, Chile, and Colombia, such as the 2023 Venezuelan government project (1 million USD order).
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Europe
The European market is one of our main markets, where we have important partners in the Netherlands, Italy, the UK, Poland, Hungary, the Czech Republic, Sweden, Russia, etc., and have created multiple successful stadium cases and projects. All our LED displays are certified by CE, FCC, RoHs, ISO9001, etc.
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Southeast Asia
Japanese and Korean clients place a high value on quality, and we have multiple Japanese and Korean clients with annual repurchases reaching thirty or forty times, which is the greatest affirmation of our quality. In Cambodia, we cooperate with the largest advertising company in the country. Additionally, we have many successful cases in Malaysia, Indonesia, Singapore, the Philippines, Papua New Guinea, etc.
财务部
Africa
The African continent has unlimited potential, and we have many important orders sourced from here. Countries such as Nigeria, Tanzania, South Africa, Mozambique, Zimbabwe, Congo, Algeria, Botswana, etc., have our important partners. For example, the Tanzania AFL National sports Stadium project, the Botswana outdoor 300sqm project, and the Nigeria National Basketball Hall project, etc.
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LEDFUL and all distributors/partners will provide you with:

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Technical support
LEDFUL will become your remote LED display technology consultant, and local distributors and partners can also provide on-site technical support at your office.
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Localization services
Language accessibility, quick on-site visits, business cooperation discussions, sharing of local cooperation resources, etc.
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Installation and maintenance
LEDFUL's local partners will provide professional installation services and regular maintenance to ensure the best performance and lifespan of the display. At the same time, we can dispatch professional engineers to assist you in installing and using the screen.
售后部门
Training and guidance
Remote or on-site services to provide training for you and your team on operating and using LED displays.
财务部
Global logistics support
Utilizing a global logistics network to ensure products are delivered to you quickly and safely.
市场部
Rapid product inventory and spare parts support
Contact our partners for quick access to inventory products and spare parts, etc.

After Sales service

LEDFUL has a complete after-sales service system, and we will support (not limited to the following points):

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Product installation and debugging
The LEDFUL after-sales team is online 24 hours a day, providing remote assistance to customers for the installation and debugging of LED displays, ensuring the normal operation of the equipment.
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Technical support
Providing customers with technical consultation and guidance, answering various questions encountered during use, providing various installation and usage guidance documents, professional screen and structure CAD drawings, dynamic simulation videos, 3D videos, etc.
Service network 26
Warranty service
Providing a 3 to 5-year warranty, testing, repairing, and replacing faulty components to ensure the normal use of the LED display.
售后部门
Regular maintenance
Providing regular inspection and maintenance services to extend the equipment's lifespan. For LEDFUL VIP customers, we will conduct annual on-site visits and services, providing detailed product training and market analysis consulting, etc.
财务部
Customer training
LEDFUL can provide remote online engineer training, and you can also send your engineers to the LEDFUL factory for free comprehensive training.
市场部
Complaint handling
Timely handling of customer complaints, resolving various issues encountered by customers during product use, and improving customer satisfaction.
售后部门
Spare parts supply
During the warranty period, providing necessary spare parts support to ensure that you can purchase the same accessories and spare parts within 5 to 10 years after purchasing the product.
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Feedback and improvement
LEDFUL always puts the interests of customers first, and we will continuously collect customer opinions and suggestions, feedback the information to relevant departments, and continuously improve product and service quality.
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LEDFUL Warranty Terms 3-8 Years
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  Building A, Bao Xin Industry Park, Shajing, Bao'an, Shenzhen, China.
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